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Violent Urges

If you ever wonder why I have violent urges, here is my day thus far.

Awake. Try to connect to internet. Fail. Power-cycle equipment six times.

Ring Ozemail. Fail. They will call back in 26 minutes. Rock.

Speak to Ozemail for an hour. Complain about man who could not help last night (another hour) who told me to do helpful things like turn the cord between my router and computer around. Now turn it around again.

Man from Ozemail says the late night calls are outsourced to South Africa, and well... they don't have much experience with computers. Head desk. Raise head. Start to speak. Head desk again. Say to man in tone that is just holding it together, perhaps outsourcing your calls to people with NO FUCKING COMPUTER EXPERIENCE is not quite the level of customer service you should be providing.

Eventually get a connection. Then another twenty minutes, get a wireless connection. Incidentally, up to a month ago Ozemail would not help if you connected wirelessly.

So anyway, FIFTEEN MINUTES of access, then, fail. Again.

Call Ozemail. Fail. Eleven minutes of rocking until they call back. I suppose I should be grateful for smaller delays. Another thirty minutes of rotating computer to face Mecca, he decides it's the firmware on the Belkin, which we duly update. Oops can't, fail, lost internet connection again. Troubleshoot that again. Get updated software for modem, get wirelessly connected again. Hang up phone. Drops out.

Smashing head repeatedly into a wall seems to help.

Things achieved today thus far = 0
Damage to body = lots
Hatred of Ozemail = at an all-time high
Hatred of all other human beings = rising rapidly

And they wonder why people become terrorists.



( 17 comments — Leave a comment )
Nov. 28th, 2008 04:39 am (UTC)
Kill them.
Nov. 28th, 2008 05:43 am (UTC)
Seriously considering it.
Nov. 28th, 2008 04:45 am (UTC)
/me offers you a piece of freshly baked cheesecake
Nov. 28th, 2008 05:51 am (UTC)
Mmmmm cheesecake. No wonder my back and neck feel like shit.
Nov. 28th, 2008 07:42 am (UTC)
Because of not enough cheesecake?

Another mystery solved!
Nov. 28th, 2008 05:01 am (UTC)
Unwired are pretty good. Although they have this horrible policy of sucking the life out of your torrents downloads, other than that I have no problem with them. Modem going cheap in April.
Nov. 28th, 2008 05:32 am (UTC)
How could you possibly have a tech support hotline that doesn't know anything about tech, so cannot support? Then it's just a hotline, and not a very good one at that!
Nov. 28th, 2008 05:46 am (UTC)
It's a good anger hotline. Guaranteed to make you angry.
Nov. 28th, 2008 06:53 am (UTC)
I feel your pain. I was separated from my precious interwebs yesterday morning and it made me anxious..unbearably so *LOL*
Nov. 28th, 2008 07:08 am (UTC)
Yes. I am made of anxious.
Nov. 28th, 2008 06:56 am (UTC)
/me ensures enough time has passed since Ozemail rage before toeing the waters

Put it this way, and I know how you feel about Hotkey, but OZEMAIL's atrocious service and being on hold for fucking hours for support is what drove me to find a more tangible option, which ended up being Hotkey.

I had no troubles with them. Admittedly, this is whilst I lived with my dad in 1998-2002. I still to this day have a fucking account with them, damn I really should close that. Will make announcement. Have been hesitating as it is on all my (v old) business cards. But then, so is my Australian mobile number, and Virgin have delightfully sent me and continue to send me the bill for the outstanding AUD$53, despite my having negotiated for hours with them when last in Australia that I would not be paying it, although I'd pay their stupid $300 release fee, I would not be paying for the voice mail I never collected, and overseas peeps were charged (on my tab) to leave.

Why? Cos I didn't know that NOT answering my phone when I first moved here would cost more than answering it. And DO YOU THINK I'D HAVE LEFT THE PHONE SWITCHED TO DIVERT TO VOICE MAIL OR HAD VOICE MAIL ENABLED AT ALL IF THIS WAS THE CASE, YOU MOTHER FUCKERS?

Ugh. Sorry you've got me started. Waaaa
Doesn't fucking take much in this country. I'm with you on Ozemail hatred, as for having a go at the bloke who answered your call or even his boss about outsourcing to S.Africa for customer service - there ain't a thing in the world your rage is gonna do to improve your immediate needs and whilst it feels good, it's the equivalent of sending your steak back at a 5 star restaurant where the chef is famous - he'll wipe it around the inside of a toilet and put it back on your plate once he's grilled it further - the guy at Ozemail will probably just pretend to have an epileptic fit to avoid speaking with you further in that evening, knowing full well if and when you *click* oops, get cut off, the chances of him ever getting to speak to you again in person will be slim.

Especially since his building is on fire. *mwuhaha*
Nov. 28th, 2008 07:05 am (UTC)
Can't talk, making bomb.
(Deleted comment)
Nov. 30th, 2008 05:49 am (UTC)
Very funny. Totally my experience. He didn't seem to care when I said 'seriously, explain to me exactly what problem rotating the cable between the computer and the router will do?' Nor did he know the answer: 'Sometimes it helps.'
Nov. 28th, 2008 08:32 am (UTC)
Your post reminded me of this...

Nov. 29th, 2008 03:54 am (UTC)
I love Gotye, and this song!
Nov. 29th, 2008 12:22 am (UTC)
Ozemail is the same company as internode and their customer service, on both sides is atrocious. I actively recommend against them.

Internode are pretty good however they do work on WA hours so can be hard to get hold of early in the morning, but they do have support til midnight (cheaper ISP don't expect 24/hr support).
Nov. 29th, 2008 03:45 am (UTC)
I am less likely to need them early in the morning. I guess midday to midnight is when I am likely to need internet access desperately. It however has killed me that they would not troubleshoot the wireless computer. They'll sell us the wireless router, and if I take my computer downstairs they will troubleshoot it if it's plugged into the router, but since I use it wireless, that's not very useful!
( 17 comments — Leave a comment )